Our privacy policy, website terms, service terms and cookie policy for Market Partner Media Pty Ltd, trading as HospoPro.
This policy explains how Market Partner Media Pty Ltd (ABN 34 630 522 548), trading as HospoPro ("we", "us", "our"), collects and handles your personal information. We follow the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).
We do not sell your personal information. We share it only with service providers who help us run the business, for example Meta and Google for advertising and analytics, and email and hosting providers. These providers are bound to protect your information and use it only for the services they provide to us.
We keep your information only as long as we need it for the purposes above, or as required by law. You can ask us to delete it at any time.
You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it. Email hello@hospopro.com.au and we will respond within a reasonable time.
Some of our service providers (for example advertising, analytics, email and cloud hosting) may store or process data outside Australia. Where we disclose information overseas we take reasonable steps to ensure it is handled consistently with the APPs.
We may send you marketing about our services. You can opt out at any time using the unsubscribe link in any email or by contacting us.
We take reasonable steps to protect your information from misuse, loss and unauthorised access. No system is perfectly secure, and we cannot guarantee absolute security. If an eligible data breach occurs, we will notify affected individuals and the OAIC as required by law.
Our services are directed to businesses and are not intended for anyone under 16. We do not knowingly collect information from children.
By accessing this website you agree to these terms. If you do not agree, please do not use the site.
This website and its content are provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we make no warranties, express or implied, about the site’s accuracy, completeness, reliability or availability, and we do not warrant that it will be uninterrupted or error free.
Content is provided for general information and marketing purposes only. Case studies, figures, examples and pricing may change without notice and do not form an offer or a promise of any particular outcome. You should not rely on site content as professional advice.
All content on this site, including text, graphics, logos, layout, code, branding and the HospoPro name, is owned by or licensed to us and is protected by intellectual property laws. You may not copy, reproduce, republish, scrape, or create derivative works from it without our written permission.
You agree not to misuse the site, including by attempting to gain unauthorised access, interfering with its operation, introducing malicious code, scraping data, or using it for any unlawful purpose.
The site may link to third-party websites. We do not control and are not responsible for their content, privacy practices or availability. Links do not imply endorsement.
These terms apply to the marketing services we provide. The specific scope, plan and price are set out in the plan or proposal you sign up to, which forms part of your agreement with us.
If you are not happy within your first 28 days, you may request a full refund of that first period. The guarantee applies to our service fee, not to advertising spend already paid to third-party platforms, which is non-refundable once spent.
To do our job we rely on you. You agree that:
You keep ownership of the final deliverables we create for you — photos, posts, pages, followers and ad accounts remain yours. We retain ownership of our pre-existing materials, tools, templates, processes, know-how and systems, and of anything we develop generally in running our business. We grant you a licence to use those elements only as part of the deliverables. Until we are paid in full for a deliverable, any licence in it is conditional on that payment.
Our services depend on platforms we do not control, such as Meta, Google, Instagram and email providers. We are not responsible for their policies, outages, algorithm or pricing changes, account reviews, suspensions or removals, or for any loss caused by them. You are responsible for complying with each platform’s terms.
Each party will keep the other’s confidential information private and use it only to perform the agreement, except where disclosure is required by law.
Either party may end the engagement with reasonable notice. We may suspend or end services immediately if you breach these terms, fail to pay, or ask us to do something unlawful. On termination, fees for work already done remain payable.
Except for our express 28-day satisfaction guarantee, we do not promise any specific result — including revenue, bookings, covers, followers, reach, ranking or return on investment. Examples and case studies show what has been possible for others, not what you will achieve.
Results depend on many factors outside our control, including your venue, market, pricing, staff, service, offer, budget and the third-party platforms we use. You accept that any forecast or estimate is an opinion, not a commitment.
Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law (ACL) that cannot lawfully be excluded. This section applies subject to those rights.
To the maximum extent permitted by law:
Advertising budgets are charged directly by third-party platforms such as Meta and Google. You set and authorise your ad budget, and that spend is a matter between you and the platform. To the maximum extent permitted by law, we are not liable for advertising spend or any charge levied by a platform, including budget overruns, overspend, duplicate or unexpected charges, currency differences, or charges caused by platform errors, outages, account settings, fraud or changes to the platform. We will take reasonable care in managing campaigns, but we do not guarantee spend will exactly match a stated budget and we are not responsible for making up any difference.
You agree to indemnify and hold us (and our directors, staff and contractors) harmless from any claim, loss, liability, cost or expense (including reasonable legal costs) arising out of or in connection with: content or materials you provide to us; your use of the deliverables; your products, services, venue or offers; your breach of these terms; or your breach of any law or third-party right.
We want to be upfront about how images on this site and in our marketing are made.
Certain photos, portraits, venues, dishes and mockups shown on this website are created or enhanced using artificial intelligence and are used to illustrate the style and quality of work we produce. They may not depict real people, venues, dishes or events, and any resemblance to a real person or place is coincidental.
Photography and content we deliver as part of a paid engagement is produced from your real venue, dishes and brand. Where we use AI tools to retouch, upscale, generate or enhance client images, we do so to improve quality. You are responsible for how you use delivered content, including any disclosure your industry or platform requires for AI-assisted media.
Any testimonials, names, venues or results we publish are from real clients and shared with their permission. Results shown are examples of what has been achieved and are not a promise of the same outcome for you.
Unless you tell us otherwise in writing, you grant us a non-exclusive, royalty-free licence to display work we created for you — including photos, campaigns, results and your business name and logo — in our portfolio, case studies, website and marketing. You can withdraw this permission for future use at any time by emailing us. Any testimonial we publish will be one you actually gave us.
We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including outages, platform changes, natural events, illness, or acts of third parties.
We may update these terms and policies from time to time. The current version is the one published on this page, and continued use of the site or our services means you accept the changes.
These terms are governed by the laws of Queensland, Australia, and the courts of Queensland have jurisdiction. Before starting proceedings, the parties will attempt in good faith to resolve any dispute, including through mediation where appropriate.
If any part of these terms is found to be unenforceable, the rest continues to apply. Together with your plan or proposal, these terms form the entire agreement between us and replace any earlier understanding on the same subject.
Questions about privacy, these terms or our imagery? We are happy to help.
Market Partner Media Pty Ltd · ABN 34 630 522 548
